General Terms and Conditions for the Provision of Services (GTC)

Thank you for your interest in staying at our campsite. The campsite offers stays intended for traditional family use. The campsite reserves the right to refuse any booking that goes against or attempts to circumvent this principle.

1. Booking

Online booking system

A booking made via an online reservation system only becomes final once availability has been confirmed and a non-refundable deposit of 50% has been paid. For one-night stays, full payment is required at the time of booking. Your credit card will be charged upon confirmation of the reservation.

Booking by phone or email

Your request will be processed as quickly as possible. Once availability is confirmed, you agree to pay a 50% deposit of the total amount of the stay. For one-night stays, full payment is required at the time of booking. Your reservation will be confirmed once the payment has been received in our bank account.

2. Payment of the Balance

• Pitches: The final invoice must be paid no later than the day before departure.
• Rentals: The balance of the rental must be paid via bank transfer no later than 30 days before the start of the stay.

3. Pitch / Mobile Home Requests

Customer preferences regarding pitch location or mobilehome choice will be considered wherever possible, but the direction reserves the right to change the pitch or mobile home number at any time, to another of equal or greater capacity. The stay can only be extended depending on availability.

4. Arrival / Departure

• Pitches: Arrival between 2:00 p.m. and 9:00 p.m. On the day of departure, the pitch must be vacated before 11:00 a.m. For late departures, a late check-out fee will be charged (CHF 15).

• Rentals: Arrival between 4:00 p.m. and 8:00 p.m. – the accommodation must be vacated before 10:00 a.m. For late departures, a late check-out fee will be charged (CHF 30).

5. Late Arrival / Early Departure

Without written notice from the camper specifying a delayed arrival date, the pitch or mobilehome will be made available 12 hours after the scheduled arrival, and full payment remains due.
If the stay is shortened and becomes shorter than the reserved period, the full amount of the stay remains due.

6. Cancellation

Cancellations must be submitted in writing to the campsite.

• Pitches: If the cancellation is received after the 8th day prior to the arrival date, 100% of the deposit will be retained.

• Rentals: If the cancellation is received more than 21 days before the arrival date, 30% of the total rental amount will be retained. If the cancellation is received after the 8th day prior to the arrival date, 100% of the rental amount will be retained.

We strongly recommend that you take out cancellation insurance.

7. Animals

• Pitches: Pets are generally allowed, kept on a leash within the campsite. A maximum of two pets per pitch is allowed.

• Rentals: Pets are not allowed.

8. Campsite Rules

Please refer to the campsite regulations, which include the most important rules to ensure your stay is as pleasant as possible.

9. Legal Jurisdiction

In the event of a legal dispute, the place of jurisdiction is Murten.

10. Validity

The original version of the general terms and conditions is written in French. In the case of interpretation discrepancies between different language versions, the French version shall prevail.
Valid from January 1, 2026. The campsite management reserves the right to modify these general terms and conditions at any time.

Data Protection

In the context of providing services [and/or selling products] to the customer, Camping Les 3 Lacs SA may, in full compliance with applicable data protection regulations, collect personal data itself, collect it from third parties, store, process, and transmit it to third parties.

If permitted by law, or if there is an overriding interest on the part of Camping Les 3 Lacs SA, or if the customer has given their consent, Camping Les 3 Lacs SA may process the collected personal data for the following purposes:

a) to verify the prerequisites for concluding a contract;
b) to fulfill contractual obligations towards the customer;
c) to maintain, develop, and preserve the customer relationship;
d) to customize services or provide personalized content, for example by analyzing user demographics, usage behavior, and interests;
e) to validate addresses;
f) to prevent illegal use of services (particularly to prevent fraud at the time of contract conclusion and during its execution);
g) for billing, collection, creditworthiness, and solvency checks;
h) to promote, design, and develop the products of Camping Les 3 Lacs SA;
j) to comply with legal obligations to various official bodies.

Camping Les 3 Lacs SA may engage third parties in Switzerland and abroad for data processing purposes.
If the customer purchases services from third parties via Camping Les 3 Lacs SA, the campsite may share with the third party the customer data necessary to fulfill their contractual obligations.

If Camping Les 3 Lacs SA engages third parties in Switzerland or abroad, those parties are contractually bound to comply with the necessary measures according to applicable data protection laws.

For more information about the use of personal data, please refer to the data protection declaration under Privacy Policy.

Banking relations

CH07 0630 0016 6155 4680 5 (Swift/BIC VABECH22 if you pay from abroad).

Valiant Bank Berne. In favour of Camping Les 3 Lacs SA CH-1786 Sugiez